Please use the 'Forgot Password' and 'Forgot Username' options on to retrieve your credentials.  You'll receive a link in the email to RESET your password. Each email will be from

If you do not receive the emails in your general inbox, please check your junk/spam folders. In addition, please be aware we use the same email as other Optimal Blue services. Be sure to check any email rules you may have associated to the domain Especially if you are a user of multiple Optimal Blue services.

Comergence can guarantee emails are being sent, but because of different email servers and service settings, we cannot guarantee they are received. In some cases users may need the help of their IT or Email Administrator to help ensure delivery.

If you are still unable to get into the site, please also try clearing your browser cache and try again.

For more login help please visit the Login Assistance page and How to Whitelist to add us as a safe sender.  

If you still require assistance, use the 'Contact Us' option on the help portal to send us an immediate message detailing your attempts. A representative will be assigned and will contact you in a timely manner.