To correct an issue with any mobile app, please view the following
- Confirm that other functions are working, such as texting, the internet on the device.
- Be sure the mobile phone has the latest software version updated.
- Restart by turning the phone off, giving it a count of 5 before turning it back on again.
- Attempt to use app again.
- If the issue continues, then uninstall the app.
- Restart the device.
- Reinstall the app.
For further detail on troubleshooting apps, such as clearing cache on app or how to remove and reinstall:
Android Devices - Click HERE
iPhone, iPad - Click HERE